Switch: How to Change Things When Change Is Hard
| Author | : | |
| Rating | : | 4.70 (994 Votes) |
| Asin | : | B0038NLX9S |
| Format Type | : | |
| Number of Pages | : | 566 Pages |
| Publish Date | : | 2014-09-08 |
| Language | : | English |
DESCRIPTION:
Managers trying to overhaul an entrenched bureaucracy. Chip Heath and Dan Heath on Switch: How to Change Things When Change Is Hard"Change is hard." "People hate change." Those were two of the most common quotes we heard when we began to study change.But it occurred to us that if people hate change, they have a funny way of showing it. The emotional system is, well, emotional—and impulsive and instinctual.When these two systems are in alignment, change can come quickly and easily (as when a dr
"John Kotter and Dan Cohen – facilitates great conversations and brings forth profound questions and insight into" according to Tony D. Purkal. Chip and Dan Heath’s Switch – although a more superfluous exploration of change management than the more scholarly pieces on the subject by Dr. John Kotter and Dan Cohen – facilitates great conversations and brings forth profound questions and insight into the emotional dimension of change management. Instead of focusing on “people problems” so agonized over by Dan Cohen in his The Heart of Change, Switch offers provocative narratives that instill a more. Excellent "business" book that has implications for your real life, too Andrew Knight I am by no means a big fan of "business books". Most feel like they're thrown together quickly and read like dirge. I was pleasantly surprised by Switch -- which both reads easily and is absolutely relevant to the problems we all face in our work (and personal) lives. It breaks down the process of change into three easily-remembered and compelling constructs, and gives lots of practical examples for each construct. I found myself incorporating the concepts from Switch into my daily a. "This book delivers: how to really make change happen" according to Sue Allen Clayton. There is no doubt that change is hard, but this book actually explains how to make change occur. It covers how to make changes even when people don’t see the need to change, don’t believe change will work, or agree change is required but aren’t making any progress toward changing.The book begins by explaining why change is so hard. The reason is that we have rational and emotional minds that have different objectives. While my rational mind knows that I should be at
The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service.In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. This tension can doom a change effort—but if it is overcome, change can come quickly.In Switch, the Heaths show how everyday people—employees and managers, parents and nurses—have united both minds and, as a result, achieved dramatic results: The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. The home-organizing guru who developed a simple technique